Refund & Cancellation Policy

This policy applies to demo sessions and course fees paid to A-CUBE Dev Studio, operated by Alpha Ace Academy Private Limited.

We would rather you were sure before you paid, which is why every demo session is free and open to anyone. Sit in on a real class first.

Demo sessions cost nothing, so there is nothing to refund. If you cannot make it, tell us by phone or email and we will release your seat for somebody else. There is no penalty for cancelling and you are welcome to book another session.

Once you have paid a course fee, in full or as an instalment:

• More than 7 days before the batch starts — full refund of everything you have paid.
• Within 7 days of the batch starting, but before the first class — refund of 50% of what you have paid. The remainder covers the seat we held for you and turned others away from, since our batches are capped at 15.
• After the first class — fees paid are not refundable, because your place in the batch and the mentor time reserved for it cannot be resold mid-course. Any instalments not yet due are cancelled, so you will not be asked for further money.

To cancel, write to us or call us. Please tell us in writing as well, so there is a record of the date.

If we cancel or postpone a batch, or cannot deliver a course we have taken money for, you get a full refund of everything paid for that course, or a transfer to the next batch — your choice.

If a genuine medical or family emergency stops you from continuing, talk to us. We will look at deferring your seat to a later batch rather than refusing outright. This is at A-CUBE's discretion and decided case by case, in writing.

If you are charged twice or charged in error, tell us and we will refund the duplicate in full, without conditions.

Approved refunds are sent back to the same method you paid with. Online payments are refunded through our payment gateway; cash payments are refunded by bank transfer to an account in your name.

We initiate approved refunds within 7 working days of agreeing them. Once initiated, your bank or card issuer usually takes a further 5 to 10 working days to show the money in your account — that part is outside our control.

Any bank or gateway charge already incurred on the original payment is not refundable, and we will tell you the amount before processing.

If you are unhappy with a course, please raise it with a director before cancelling. Most problems we hear about early can be fixed — extra sessions, a different mentor, or moving you to a batch that fits your pace better.

If you have a question about this policy, contact us using the details on our Contact page, or speak to either director directly.